Frequently Asked Questions

Find answers to our most frequently asked questions.

Are the pawtraits really hand-drawn?

Yes — every pawtrait is created by real, professional artists. No AI, no filters — just authentic artistry that captures your pet’s unique soul.

How long does it take to receive my pawtrait?

We ship your order as soon as you approve your artwork. For complete shipping details, please visit our Shipping Policy page.

What if I don’t like the final result?

Your happiness is guaranteed. We offer unlimited revisions until you’re 100% satisfied with your pawtrait.

Do you accept any type of pet photo?

Yes! From crisp studio shots to casual phone snaps — our artists can work with almost anything. We’ll also guide you on what makes the best reference photo.

Can I order a pawtrait as a gift?

Absolutely. Pawtraits make unforgettable gifts. At checkout, you can even add a handwritten note for that extra special touch.